Refund policy

At Cevsun Hub, we want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help with a fair and simple return, refund, or exchange process.

1. Return Eligibility

You may request a return if:

  • The item is unused, unwashed, and in its original condition.
  • The item is returned with all original packaging, tags, accessories, manuals, and any complimentary items received with it.
  • The return request is made within the eligible return period.
  • You have a valid order number or proof of purchase from cevsunhub.in.

To help us process your request smoothly, please keep the product and packaging in good condition until the return is completed.

2. Return Timeframe

Return requests must be raised within [2 DAYS] days of receiving your order.

Once your return request is approved, the product must be handed over to our pickup partner.

3. How to Request a Return

To request a return, please contact us at:

Email: cevsunhub111@gmail.com
Subject line: Return Request – Order #[ORDER NUMBER]

Please include:

  • Your order number
  • Product name
  • Reason for return
  • Clear photos or videos of the product, if applicable
  • Your preferred resolution: refund, replacement, or exchange

Our support team will review your request and share the next steps.

4. Refund Process and Timing

After we receive the returned item, it will be inspected to confirm that it meets our return eligibility criteria.

If approved, your refund will be initiated to the original payment method used for the order.

  • Refund processing by Cevsun Hub: 5-7 Business Days
  • Bank, card issuer, UPI provider, or payment gateway processing time may vary and can take an additional 2-3 Days.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or another method confirmed by our support team. You may be asked to provide your bank account or UPI details for this purpose.

Shipping charges, COD charges, gift-wrap charges, or other service fees are non-refundable unless the item received was damaged, defective, incorrect, or incomplete.

5. Exchanges

We offer exchanges subject to product availability.

You may request an exchange for:

  • A different size, colour, or variant, where applicable
  • A damaged, defective, incorrect, or incomplete item
  • Another product of equal or higher value, subject to payment of any price difference

If the requested exchange item is unavailable, we may offer a replacement, store credit, or refund, depending on the situation.

Exchange requests must be raised within 2 days of delivery.

6. Damaged, Defective, Incorrect, or Missing Items

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 2-3 Days of delivery at cevsunhub111@gmail.com.

Please share clear photos and/or an unboxing video showing the issue, along with your order number. This helps us resolve the matter quickly.

After verification, we will offer one of the following, as appropriate:

  • A replacement product
  • An exchange
  • A full refund, including applicable shipping charges
  • A partial refund, where mutually agreed

We may arrange a return pickup or ask you to return the item using the instructions provided by our team.

7. Non-Returnable Items

The following items are not eligible for return, refund, or exchange unless they are received damaged, defective, incorrect, or incomplete:

  • Products that have been used, washed, altered, or damaged after delivery
  • Products without original packaging, tags, accessories, or free gifts
  • Personal care, hygiene, beauty, or intimate-use products once opened or used
  • Customised, personalised, made-to-order, or final-sale items
  • Gift cards, digital products, downloadable products, or services
  • Items marked as “Non-Returnable” on the product page
  • Products returned after the eligible return period

8. Return Shipping Costs

  • If the return is due to a damaged, defective, incorrect, or incomplete item, Cevsun Hub will bear the return shipping cost.
  • If the return is due to a change of mind, incorrect selection, size preference, or any reason not caused by us, the return shipping cost may be deducted from the refund or paid by the customer. The applicable amount will be communicated before processing the return.
  • If a reverse pickup is not available for your location, you may be asked to ship the product back to us. Please retain the shipping receipt until your refund or exchange is completed.

9. Order Cancellations

Orders can be cancelled before they are shipped by contacting us at cevsunhub111@gmail.com.

Once an order has been shipped, it can only be returned in accordance with this Return & Refund Policy.

10. Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Cevsun Hub
Website: https://cevsunhub.in
Email: cevsunhub111@gmail.com

Customer Support Hours: 10-7 pm.

We aim to respond to all return and refund requests within 2-3 Business Days.