Shipping policy

Thank you for shopping with CevsunHub. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully for complete information regarding order processing, shipping timelines, and delivery.

1. Order Processing Time

All orders are processed within Free Shipping after order confirmation, Order confirmation typically may take max 1 Day.

Orders are typically processed:

  • Monday to Sunday
  • Excluding public holidays or unexpected operational delays

Please note:

  • Processing time is separate from shipping time.
  • Orders placed during sales or high-demand periods may require additional processing time.

2. Shipping Methods Available

We may offer the following shipping methods depending on your location:

  • Standard Shipping
  • Express Shipping
  • Cash on Delivery (if available)

Shipping partners may include trusted courier services to ensure timely and secure delivery.

3. Delivery Timeframes

Estimated delivery timelines are:

  • Metro Cities: 2-4 BUSINESS DAYS
  • Other Cities & Towns:3-5 BUSINESS DAYS
  • Remote Areas: 4-6 BUSINESS DAYS

Delivery times are estimates and may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • High order volumes
  • Unforeseen circumstances

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Order value
  • Shipping method selected

We may also offer:

  • Free Shipping on eligible orders
  • Promotional shipping discounts during special campaigns

Any applicable shipping charges will be clearly displayed before payment confirmation.

5. Tracking Information

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS
  • Tracking details and courier information

Customers can use the tracking number provided to monitor delivery status in real time.

Please allow some time for tracking updates to appear after dispatch.

6. Delivery Issues and Delays

If your package is delayed, lost, or marked delivered but not received, please contact us immediately.

While we work closely with courier partners, CevsunHub is not responsible for delays caused by:

  • Incorrect shipping addresses
  • Failed delivery attempts
  • Natural disasters
  • Transportation disruptions
  • Courier operational issues

Customers are requested to ensure that shipping details are entered correctly during checkout.

7. International Shipping

International shipping may or may not be available depending on the destination country.

For international orders:

  • Delivery timelines may vary
  • Customs duties, taxes, or import fees may apply
  • Customers are responsible for any additional charges imposed by their country

International shipments may also experience customs-related delays beyond our control.

8. Incorrect Address or Failed Delivery

If an order is returned due to:

  • Incorrect address
  • Unreachable customer
  • Failed delivery attempts

the customer may be required to pay additional shipping charges for re-delivery.

9. Damaged Packages

If your package arrives damaged:

  • Please contact us within 24-48 hours of delivery
  • Share clear photos/videos of the package and product

We will review the issue and assist with a suitable resolution.

10. Contact Us

For any shipping-related questions or support, please contact us:

Business Name: CevsunHub
Email: cevsun111@gmail.com
Business Days: Monday-Sunday

Thank you for shopping with CevsunHub.